Frequently Asked Questions

Everything you need to know about your beauty essentials.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Once your order is processed, you will receive a tracking number via email to monitor its progress.

What is your return policy for beauty products?

For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return.

Are your products cruelty-free?

At Theltlshop, we prioritize ethical beauty. The majority of our products are cruelty-free and not tested on animals. Please check the specific product description for individual certifications.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Can I change or cancel my order after it's placed?

We process orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placing your order by contacting our customer service team.

Do you offer international shipping?

Yes, we ship to select international locations. Shipping costs and delivery times vary by country and will be calculated at checkout.